000 00415nam a2200169Ia 4500
008 220712s9999 xx 000 0 und d
082 _a658.8
082 _bLOV
100 _aLOVELOCK, CHRISTOPHE
245 0 _aSERVICES MARKETING : PEOPLE, TECHNOLOGY, STRATEGY
250 _a7th ed.
260 _bPEARSON EDUCATION PTE. LTD.
260 _c2011
300 _a683
650 _aSERVICE MARKETING
942 _cBK
999 _c84121
_d84121