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| 100 | _aBESTERFIELD, DALE H. | ||
| 245 | 0 | _aTOTAL QUALITY MANAGEMENT | |
| 250 | _a3rd ed. | ||
| 260 | _bPEARSON EDUCATION PTE. LTD. | ||
| 260 | _c2008 | ||
| 300 | _a652 | ||
| 650 | _aTotal Quality Management | ||
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