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008 220712s9999 xx 000 0 und d
041 _aEnglish
082 _a658.8 VER
100 _aVERMA HARSH
245 0 _aSERVICES MARKETING TEXT & CASES
260 _bPEARSON EDUCATION
260 _c2011
300 _a660
942 _cBK
999 _c83271
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