000 00348nam a2200145Ia 4500
008 220712s9999 xx 000 0 und d
041 _aEnglish
082 _a658.8 JANA
100 _aSHAINESH G.
245 0 _aCUSTOMER RELATIONSHIP MANAGEMENT :A STRATEGIC PERSPECTIVE
260 _bMACMILLAN
260 _c2009
300 _a198
942 _cBK
999 _c82391
_d82391