000 00328nam a2200145Ia 4500
008 220712s9999 xx 000 0 und d
041 _aEnglish
082 _a658.5 BEST
100 _aBESTERFIELD DALE
245 0 _aTOTAL QUALITY MANAGEMENT
260 _bPEARSON EDUCATION
260 _c2011
300 _a558
942 _cBK
999 _c82354
_d82354