000			00305nam a2200145Ia 4500
008			220615s9999 xx 000 0 und d
082			_bJHO
100			_aJHONSTON
245		0	_aSERVICE OPERATIONS MANAGEMENT
250			_a2
260			_bPearson
260			_c2008
300			_a516
942			_cREF
999			_c68991 _d68991