| 000 | 00472nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 241004s9999 xx 000 0 und d | ||
| 020 | _a9789360000000 | ||
| 082 | _bJoh | ||
| 100 | _aJohnston, Robert and others | ||
| 245 | 0 | _aService operations management | |
| 245 | 0 | _bImproving service delivery | |
| 250 | _a5th | ||
| 260 | _aNoida | ||
| 260 | _bPearson | ||
| 260 | _c2024 | ||
| 300 | _axxii, 609 | ||
| 365 | _b810 | ||
| 650 | _aManagement | ||
| 942 | _cBK | ||
| 999 |
_c197068 _d197068 |
||