SHETH, JAGDISH N. <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT : EMERGING CONCEPTS TOOLS AND APPLIICATIONS 

 -  TATA MCGRAW HILL  2010 
 - 544 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONSHIP MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHE